Family 360 LogoFamily 360

    Privacy Policy for Family 360


    Last Updated: August 18, 2026
    Effective Date: August 18, 2026

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    1. Introduction


    Welcome to Family 360 ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
    This policy applies to all information collected through our website (https://family360.ai), mobile application (Family360), and/or any related services, sales, marketing, or events (we refer to them collectively in this policy as the "Services").
    Please read this privacy policy carefully, as it will help you make informed decisions about sharing your personal information with us.

    2. What Information Do We Collect?


    We collect personal information that you voluntarily provide to us and information that is automatically collected from your device.

    a) Personal Information You Provide to Us
    • Identity & Contact Data: We collect personal information that you provide when you register for an account, express an interest in obtaining information about us or our products, participate in activities on the Services, or otherwise contact us. This may include your name, email address, postal address, phone number, and other similar contact data.
    • Credentials: We collect passwords, password hints, and similar security information used for authentication and account access.
    • User Content: We may collect information you provide in the content you post to the Services (e.g., comments, reviews, or other user-generated content).

    b) Information Automatically Collected
    • Log and Usage Data: We automatically collect log and usage data when you access and use our Services. This information may include your IP address, browser type, operating system, referring URLs, device information, pages viewed, and the dates/times of your visits.
    • Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.
    • Location Information: We collect and process precise (GPS) and approximate location data from your device.

      Background Location Collection: Family 360 collects location data to enable real-time family location sharing, arrival/departure place alerts (geofencing), driving analytics, and emergency SOS alerts even when the app is closed or not in use.

      Purpose of Location Data:
      • To share your real-time location with authorized members in your private circle.
      • To send automatic notifications when circle members arrive at or leave designated places.
      • To provide location history and route tracking.
      • To transmit emergency SOS alerts along with your live location.

      User Control: You can disable continuous or background location tracking at any time via your device permissions or app settings.

    3. How Do We Use Your Information?


    We use the information we collect for various business purposes, including:
    • To Provide and Manage Our Services: To create and manage your account, provide customer support, and operate our Services.
    • To Communicate With You: To send you transactional or administrative information, such as confirmations, invoices, technical notices, security alerts, and to respond to your inquiries.
    • For Marketing and Promotional Purposes: To send you marketing communications (in accordance with your marketing preferences). You can opt-out of our marketing emails at any time.
    • To Improve Our Services: For analytics and research purposes to understand how our users interact with the Services, and to improve our products, services, and business operations.
    • For Security and Legal Compliance: To protect our Services, prevent fraud, and enforce our terms and legal agreements.

    4. Will Your Information Be Shared With Anyone?


    We do not sell your personal or location data to third parties or advertisers. We share your information only under the following conditions:


    • With Your Private Circle: Your location and activity status are visible only to authorized members in your circle.
    • With Service Providers: Third-party vendors and infrastructure providers (such as cloud hosting and map services) strictly necessary to operate the Services.
    • With Your Consent: We may share data for any other purpose where you have given explicit consent.
    • Legal Obligations & Safety: When required by law, subpoena, or urgent necessity to protect personal safety.
    • Business Transfers: In connection with any merger, sale of company assets, or acquisition.

    5. Data Security


    We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

    6. Data Retention & Deletion


    We retain location history only as long as necessary to provide core tracking features or until you request its deletion. You can request deletion of your account and associated location history directly within the app settings or by contacting us at policy@family360.ai.

    7. Your Privacy Rights


    Depending on your location, you may have the following rights regarding your personal information:
    • The right to access: You have the right to request copies of your personal data.
    • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
    • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
    • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
    • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
    • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

    To exercise these rights, please contact us using the contact details provided below.

    8. Policy for Children


    If we learn that we have collected personal information from a child under this age without parental consent, we will take steps to delete that information as quickly as possible.

    9. Changes to This Privacy Policy


    We may update this privacy policy from time to time. The updated version will be indicated by a "Last Updated" date and will be effective as soon as it is accessible. We encourage you to review this policy frequently to be informed of how we are protecting your information.

    10. Contact Us


    If you have questions or comments about this policy, or if you would like to exercise any of your privacy rights, you may contact us by email or post:
    Family 360
    Attn: Privacy Officer
    policy@family360.ai
    Beirut
    Lebanon